Hineni shares a rider's pickup address only after the driver and the rider both say yes

A rider's home address is private, and a proposed match is only a request until both people agree to it. Hineni sends the pickup address to the driver after the driver accepts the match and the rider confirms it. A driver who declines never receives the address. The rider knows who will drive before anyone arrives.

Hineni's research describes an older member who wants to get to Shabbat services, and rider privacy is one of that member's stated needs. Volunteer drivers asked for the same rule: a clear driver check and mutual acceptance before any address is shared.

The ride coordinator connects requests with drivers and keeps a person in charge of every match. Requests can come from a rider, a family member or staff. Staff can enter a request on a member's behalf, with the member's consent recorded, so members who rarely use a phone can still ask for a ride.

The coordinator proposes a match from the drivers whose clearance is current, and the match goes to both people to accept. If a driver's license, record review or insurance lapses, Hineni pauses that driver's ride assignments until the item is renewed.

Whether children may ride is a policy and insurance decision that each organization makes, and Hineni enforces whatever it decides. Where the organization allows child riders, a driver needs two clearances: driver clearance and the Level 2 check required for work with children. Hineni matches a child rider only with a driver who has both.

Clearing such a driver costs the sum of both checks, and each check renews on its own cycle. Guardian consent comes through an emailed link to the parent or guardian. A coordinator can record an exception only with a stated reason, and every exception is logged.