Trust
Each person sees only what their role needs
In short
Hineni limits what each person can see to the records their role requires, and it enforces those limits in the database. Volunteers see their own records, lay leaders see the people tied to their work, and staff see the organization's records. Hineni stores no criminal history, and sign-in uses an emailed link with no password.
Last reviewed 3 November 2026 by the Hineni team
Who can see what in Hineni?
Each role sees the smallest set of records its work requires. The database enforces these limits, and they apply to viewing, searching, exporting and messaging alike.
- A volunteer sees their own profile and history, their own household's children, their own clearance status and an export of their own data.
- A lay leader sees people tied to their work, children only for sessions those children are booked into and a cleared badge with no screening detail. Their exports cover their own lists and are logged.
- Staff see the organization's records and contact details, children only through bookings and the cleared badge. All staff exports are logged.
- A screening officer sees clearance cases with the process and evidence of each check, never children's details. Evidence exports are logged.
- No one sees criminal history in Hineni, because Hineni never stores it.
What does a member agree to before Hineni sends a text?
A member agrees to texts for one stated purpose, from one organization, and can end them with one word. Email is the default channel. Text consent is a separate, unchecked choice, recorded with the date and the wording shown, and consent given to one organization never carries over to another.
Replying STOP, or words such as QUIT, CANCEL or UNSUBSCRIBE, ends texts at once with one confirmation. Hineni sends texts only from a number registered with US carriers under 10-digit long code (10DLC) rules, which require a registered brand and campaign.
How does Hineni keep volunteer data secure?
Hineni's security rests on permissions enforced in the database and a short list of what it keeps. A lay leader's search or export returns only their own records, because the database applies each role's limits. Hineni runs on a managed cloud database, and sign-in uses an emailed link.
Hineni keeps clearance status and dates, and it stores no criminal history and no screening documents. Those records stay with the vendor and the organization's designated screener. Every export is logged, so the organization can see who took which records and when.
Where does artificial intelligence fit in Hineni?
Hineni's role suggestions come from written rules, with no generative AI model involved. The rules read a member's own words and compare them with the organization's list of roles. Each suggestion states its reason, and the member can edit how Hineni read their answer.
The member sees what Hineni understood from their words and can correct it before anything is saved. Each organization controls the list of roles the rules draw on.
Questions about trust and privacy
Hineni contacts volunteers by email first. Text messages go only to people who opt in for a specific purpose, such as reminders and schedule changes, and replying STOP ends them. Each person chooses their channel and how often they hear from the organization.
Hineni is designed so one person can take part in several organizations with a single identity. Consent, contact preferences and any screening status stay separate for each organization. Sharing a screening status with a second organization requires the volunteer's opt-in.
A lay leader sees only the people and roles in their own area. Their searches, exports and messages stay inside that area. They see a child's details only for sessions that child is booked into.
Access follows least privilege. A volunteer sees their own record and their household's. A lay leader sees only people tied to their work. Staff see the organization's records, and a screening officer sees clearance cases. Every export is logged.
No. Hineni never stores criminal history. It keeps a clearance status, the date, the expiry and the evidence of each step, and the results themselves stay with the screening vendor and the organization's designated screener.
Text consent is a separate, unchecked choice for a stated purpose, recorded for each organization with the date and the wording shown. Replying STOP or a similar word ends texts at once, with one confirmation. Hineni sends texts only after the sending number is registered with US carriers under 10DLC rules.
Source: CTIA Messaging Principles and Best Practices, 2023; FCC TCPA revocation rule, 2025
Hineni enforces each role's permissions in the database itself, so a leader's searches and exports return only their own records. It runs on a managed cloud database with sign-in by emailed link, and it never stores criminal history. Every export is logged with who downloaded it and when.
Hineni's role suggestions come from rules that read a person's own words, and they do not use a generative AI model. Each suggestion shows a short reason it fits. People see what Hineni understood and can correct it before anything is saved or booked.
Each organization's records are kept separate from every other organization's, and staff can export them to Excel at any time. Each organization sets how long it keeps its volunteer records, within any legal duty it has.
A volunteer can ask the organization to delete their record. Each organization sets how long it keeps volunteer records, within any legal duty it has, such as the five-year screening records Florida youth leagues must keep.
Quiet hours and Shabbat or holiday sending are organization settings. Clergy decide the policy, and Hineni delays messages until the allowed time.
Sources
- CTIA, Messaging Principles and Best Practices, May 2023
- FCC, TCPA consent revocation rule, effective 11 April 2025
- Twilio, A2P 10DLC onboarding for government and nonprofit agencies, accessed October 2026
- Hineni Research, Information Architecture and Workflows report, 30 October 2026
Last reviewed 3 November 2026 by the Hineni team.
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