Rides to services members can trust

Proof of insurance tells a Florida ride program little, because the state minimum covers so little. A standard personal car needs only $10,000 of personal injury protection and $10,000 of property damage liability. Bodily injury liability is required only for taxis and similar vehicles. A volunteer can drive legally with no coverage for injuring a passenger. Each program should set its own minimum limits with its insurer, and Hineni checks every driver against those numbers.

The volunteer enters license details, consents to a motor vehicle record (MVR) check and connects their insurance through their own carrier login. Hineni compares the coverage with the organization's minimums and watches for cancellation. An MVR from a consumer reporting agency falls under the federal Fair Credit Reporting Act (FCRA), so the organization gives a standalone disclosure and gets written authorization first. Screening vendors supply those steps, and Hineni records when each one happened.

A rider, a family member or staff requests a ride, and a ride coordinator proposes a match with a cleared volunteer driver. The driver and the rider each accept before the pickup address reaches the driver. Staff can enter a request for an older member who would rather not use a phone, with that member's consent recorded. Where an organization allows children to ride, Hineni matches them only with drivers cleared for both driving and work with children.

Hineni is designed to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, with large tap targets and sign-in by emailed link. No rider or driver has to remember a password.